*VACANCY FOR THE POST OF SERVICE CENTER COORDINATOR*

Position: Service Center Coordinator

Experiences & Qualifications:  

• Strong verbal & written communication skills in Sinhala & English 
• Ability to communicate in Tamil will be an added advantage 
• Computer Literacy with strong proficiency in MS Office
• Ability to multitask and manage time effectively
• Minimum 1 year experience in Customer Service sector 
• Candidate should have the right aptitude and willing to work with a long-term

Gender:  *Female*

Age range: Below 32 

Salary range:  35K – 50K

Work Location: Colombo 02 

Working Days:   Weekdays (9.00am – 5.30pm)

Job Role:

• Front Desk Support: Serve as the first point of contact for clients and staff, providing exceptional customer service and addressing inquiries.
• Coordination: Assist with coordinating customer service requests, scheduling, and managing the workflow between technicians and customer.
• Ticket Management: Monitor and prioritize service tickets, ensuring timely follow-up and provide resolution to all issues.
• Administrative Duties: Maintain accurate records, documentation, and support reports related to services and client interactions.
• Collaboration: Work closely with the service team to streamline processes and improve service delivery.

Contact – 0759338812

Email – sales35@diligroup.com