*VACANCY FOR THE POST OF CUSTOMER SERVICE OFFICER*

Position – Customer Service Officer

Experience –   Minimum 2–3 years of experience in mall operations, retail, or a customer-facing role.

Qualifications -          

• Strong organizational and problem-solving skills
• Ability to multitask and coordinate with multiple teams efficiently.
• Proficiency in Microsoft Office and basic reporting tools.
• Willingness to work shifts, weekends, and holidays as per mall operations.Results-oriented mindset with a proven track record of achievement.

Age range -     Between 35 years

Salary range – Negotiable

Work Locations – Colombo 5

Job Role –

• Conduct routine rounds of assigned zones to ensure cleanliness, functionality, and operational readiness.
• Supervise housekeeping, security, and maintenance teams to ensure timely resolution of issues.
• Monitor common areas, restrooms, escalators, elevators, and parking spaces for quality standards.
• Perform daily operational audits for assigned zones and document findings.
• Ensure compliance with safety, hygiene, and mall guidelines across all zones.
• Report and follow up on maintenance issues with relevant teams for prompt resolution.
• Maintain customer service register.
• Act as a point of contact for customer inquiries, complaints, and lost-and-found cases.
• Provide assistance to retailers for operational issues or escalate them to management as needed.
• Share information on mall services, promotions, and events with visitors.
• Collaborate with security, housekeeping, and technical teams to maintain the mall’s environment.
• Coordinate with marketing teams for event setups and promotions, ensuring readiness of spaces.
• Assist in emergency situations by following mall safety protocols and ensuring visitor safety

Please send your Resume

(Mention the position that you are applying)

•           Email- sales9@diligroup.com

•           Contact- 0759338801