*VACANCY FOR THE POST OF JUNIOR CUSTOMER SERVICE EXECUTIVE*

1. Position:  Junior Customer Service Executive

2. Experience – 2-3 years of experience in a similar role is preferred.

3. Qualifications –

• Passed G.C.E. A/L in the Science stream; a degree or diploma in Science is an added advantage.
• Excellent communication skills in English, fluency in Sinhala and the ability to work independently in a computerized environment.

 4. Male/Female – Both

6. Salary range – Negotiable

7. Work Locations – Colombo 1

8. Working Days - Monday – Friday (8.30-5.30)

9. How urgent is the position? Urgent

10. Job Role –

• Order Management: Oversee customer orders from the point of receipt, processing and through to delivery.
• Coordination with Procurement: Work closely with the procurement department and provide timely updates to customers on delivery delays via letter or email.
• Delivery Monitoring: Closely monitor delivery schedules and take necessary action on any extensions.
• Interdepartmental Communication: Liaise with internal departments regarding customer inquiries and ensure prompt responses.

Please send your Resume

(Mention the position that you are applying)

•           Email- sales9@diligroup.com

•           Contact- 0759338801